Our Policies

We provide clear photos and detailed descriptions, with measurements included to take the guess work out of shopping online. 

Please take the time to read our descriptions and check the measurements provided to see whether the item is right for you.

Please contact us if a specification is not provided and we will answer your queries as soon as possible.

 

By purchasing from Glamadonna you accept the following information & agree to our Terms and Conditions:

 

Does Glamadonna offer exchange?

Yes, we offer an exchange or credit note on full-priced non-pierced items provided that the goods are in their original, un-worn condition with all tags attached.

We will not exchange or credit any items with the appearance of being worn, and we reserve the right to carefully examine each item brought for exchange before accepting this request. We require a receipt to facilitate any exchanges or credit note.

You may exchange your unworn product subject to the above, in original condition within 10 days of receiving the item.

You may post your item back for exchange within 10 days. Please contact us via email for authorisation before posting any item back. Please note that exchange via post is at the customer’s cost, and the cost of posting new items to you is also at your cost.

We strongly recommend that you send all returns by a tracked postage method as we cannot be held liable for parcels lost in transit.

 

Does Glamadonna offer refunds?

Please note that we do not offer refunds, except where the goods are proven by us to have a manufacturing defect, and not the result of mis-handling or general wear and tear. In accordance with the relevant legislation refunds for faulty goods are only paid if the fault cannot be rectified. We do not refund for "change of mind".

 

I believe my item has a manufacturing defect:

Please note that Glamadonna carefully quality controls each item before dispatch. We check that all crystals are in place, there are no signs of damage or tarnish, and that all the clasps are in perfect working order. If there is a problem with your Glamadonna item you must notify us within 72 hrs. The item must be returned to us within 10 days of finding the fault and we will repair or exchange the item. We will provide you with a new item when the item cannot be repaired.

If you discover a problem with your item, please contact us immediately at enquiries@glamadonna.com where we will be able to assist you with a resolution.

Please refer to our care instructions page for important information on maintaining your Glamadonna jewellery and how to avoid common mistakes which could damage your item.

 

Availability of Stock - Will my item ship immediately?

YES - All items as shown "in stock" on our website are ready to ship! Once payment is confirmed, your order will ship ASAP between Wednesday - Saturday. Please note we are closed on Monday and Tuesday. If you require your urgently please email us and we will see what we can do to help.

In the rare circumstance that our inventory is incorrect and we cannot fulfill your order we will contact you straight away. It is the customer's choice to select an alternative or take a refund.

 

IMPORTANT - For any questions about our products, or our policies please contact us for specific information prior to making your purchase and we will get back to you within 24 hours.